Trust
This holds your customers' problems.
Complaints, invoice references, account details, and sometimes financial, legal or health information a customer disclosed while asking for help. A support platform that is vague about how it handles those has not understood what it is holding.
Your customers' data, not ours
You are the controller of the people who contact you; we process it on your instructions. That split decides who answers a subject access request, and it is you.
The AI gets no special access
Queries run with the permissions of whoever is asking, through the same checks as every screen. A customer asking in the portal is scoped to their own account.
Inbound content is never an instruction
Anybody who can email you can put text into this system. That text is data — it cannot direct the assistant, and that is a property of the design rather than a filter.
In this area
6 pages under Trust Centre.
Each one is its own surface in the product, and each one is here because it does something the others do not.
Security
Encryption, isolation, production access, credential handling.
ReadYour customers' data
What is held about the people who contact you, and for how long.
ReadAI permissions
Never broader access than the person or process using it.
ReadAudit trail
Who did what, including what the automations did.
ReadRetention
How long conversations and cases are kept.
ReadAvailability
What happens when this is the system that is down.
ReadThe rest of Resolivo
This is one part of one loop.
Take better care of every customer.
Give your team the context, knowledge and AI they need to resolve problems properly — and know who needs attention before they ask.
Keep the mailbox you already use · The AI is never metered · [email protected]