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Resolivo

The product

Not a helpdesk with AI added.

Traditional support software organises messages. Resolivo understands the customer situation behind the message — and that difference is structural rather than a feature, which is why it shows up in every part of the product.

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The difference

What happens when a customer gets in touch.

The left-hand column is what most support software does. The right-hand column is what has to happen for the customer to get a real answer — and somebody is doing it either way.

Traditional support software

  1. 1Message arrives
  2. 2Ticket created
  3. 3Agent replies
  4. 4Ticket closed

Resolivo

  1. 1Customer contacts you
  2. 2Customer identified
  3. 3Business context assembled
  4. 4Problem understood
  5. 5Knowledge and policy applied
  6. 6Right person or action determined
  7. 7Issue resolved
  8. 8Outcome becomes knowledge

The loop

Know → Resolve → Learn → Improve.

Four stages, and the product's navigation follows the same order — so what you learn on this site is what you recognise after signing in.

1

Know

Understand the customer and their history before anybody starts typing.

2

Resolve

Turn questions and problems into structured work, including the part support cannot do alone.

3

Learn

Turn repeated issues into better knowledge and fewer future questions.

4

Improve

Find the customers who need attention before the relationship deteriorates.

Case types

Not everything is a ticket.

Five customer-facing categories, and each one changes what should happen. A complaint logged as a generic ticket is a complaint nobody reviews.

Question

The customer needs information they could reasonably have expected to find.

"Does my plan include phone support?"

  • Answer from verified knowledge where one exists
  • If no article exists, this counts towards a knowledge gap
  • Repeat questions on one topic raise a content task

Problem

Something is not working the way it should.

"The invoice download button does nothing."

  • Checked against active incidents before anything else
  • Reproduced and recorded, so a second report is faster
  • Repeated problems roll up into a root cause

Request

The customer wants something changed or done.

"Please add my colleague to the account."

  • Checked against entitlement and authority before promising
  • Anything touching money or access needs a person
  • Often creates an internal action outside support

Complaint

The customer is dissatisfied with something you did.

"This is the third time I've had to chase this."

  • Acknowledged explicitly — never merged into a routine reply
  • Counted separately, so patterns surface before a pattern is obvious
  • Reviewed by somebody other than the person who handled it

Incident-related

This is one report of something affecting several customers.

"I can't reset my password." — and thirteen others said so too.

  • Attached to the incident, inheriting its priority
  • Updated by the incident's communication rather than individually
  • Resolved in one action when the incident closes

Nine areas

What the product covers.

Inbox

Every conversation in one place, with the customer's history already attached.

Explore

Cases

Turn a conversation into resolvable work — including the part that happens outside support.

Explore

Customer memory

Remember the relationship, so nobody has to explain your business back to you.

Explore

AI

Understand, suggest and act — with the evidence shown and the limits enforced.

Explore

Knowledge

Verified answers your team and your AI can both rely on.

Explore

Customer health

Know who needs attention before they decide, with the reasons shown.

Explore

Incidents

One underlying problem, every affected customer, one message.

Explore

Promises

Every commitment made to a customer, tracked like the obligation it is.

Explore

Insights

What customers struggle with, what is not resolving, and where answers are missing.

Explore

In detail

15 areas, 89 pages.

The full map, if you would rather read than be shown. Every one of these is a real surface in the product.

Inbox

Every channel in one place, with the customer's history attached to each message.

6 pages

Customer memory

The whole relationship, as records rather than as somebody's recollection.

7 pages

Help centre

Self-service that knows when to stop being self-service.

5 pages

Customer portal

A signed-in home for the customer, so the answers can be specific.

5 pages

Cases

The central object: the whole problem, not just the thread.

7 pages

Incidents

Group related cases, communicate once, close them all together.

6 pages

SLAs

Response and resolution targets that a small team can actually maintain.

5 pages

Automations

Narrow, legible rules for the handful of things worth automating.

5 pages

AI

Understand, suggest, and act inside rules you set — with the evidence shown.

8 pages

Knowledge

Verified answers, with owners and expiry dates, for both people and AI.

6 pages

Insights

Reporting that answers an owner's questions rather than a contact centre's.

6 pages

Customer health

Three explainable states, each with the evidence that produced it.

6 pages

Customer success

The proactive half, sized for a small team rather than an enterprise function.

6 pages

Feedback

One question, answered honestly, that creates work when the answer is no.

5 pages

Trust Centre

Security, customer data, AI permissions, audit and retention — stated plainly.

6 pages

And these

8 things that deserve their own page.

Promises in particular. It is the idea a support lead has not seen in a helpdesk, and filing it under cases would have buried it.

PromisesEvery commitment made to a customer, tracked like the obligation it is.Customer voiceThe aggregate of what customers are actually asking about, counted.ProblemsThe recurring root cause under the incidents, with its cost attached.RoutingAssignment based on responsibility, skill, authority and availability.Support widgetAn assistant on your site that can actually look at the customer's account.Feature requestsRequests counted, valued and traced back to the customers who asked.Your teamService outcomes and workload — and explicitly not surveillance.Set upMailbox, customers, knowledge, people, AI limits — in about an hour.

The compounding part

Every conversation makes the company smarter.

1

A customer asks

A question arrives, from whichever channel they chose.

2

A case is created

With the customer's history and entitlement already attached.

3

It is resolved

And what actually fixed it is written down in a line.

4

Knowledge improves

A question asked eleven times becomes a verified answer.

5

Your content improves

The answer reaches the help centre and your website.

6

Fewer customers ask

And the ones who do get a better answer, faster.

See it against your own customers.

Connect the mailbox they already write to and the first conversations arrive with context. Questions to [email protected].

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Keep the mailbox you already use · The AI is never metered · [email protected]