Trust
The baseline, and where it binds.
Encryption in transit and at rest is table stakes. The parts worth reading are isolation between customer organizations, how production access is controlled, and where third-party credentials live.
Isolation between organizations
Every case, conversation, customer record and knowledge article is scoped to one organization. Cross-organization reads are not a permission anybody can be granted.
Credentials never reach a browser
Tokens for connected mail, finance and customer systems are held by the services that need them, never exposed to a front end and never written to logs.
Production access is narrow and logged
Restricted, time-bound and recorded. We would rather describe the control than assert that it is robust.
Trust Centre
The rest of this area.
Security, customer data, AI permissions, audit and retention — stated plainly.
Your customers' data
What is held about the people who contact you, and for how long.
AI permissions
Never broader access than the person or process using it.
Audit trail
Who did what, including what the automations did.
Retention
How long conversations and cases are kept.
Availability
What happens when this is the system that is down.
Take better care of every customer.
Give your team the context, knowledge and AI they need to resolve problems properly — and know who needs attention before they ask.
Keep the mailbox you already use · The AI is never metered · [email protected]