Trust
When your support system is the outage.
A particular problem here: if this is unavailable, you cannot answer the customers asking why things are unavailable. That shapes how it is built and what degrades first.
Receiving never stops
Inbound messages continue to be accepted and queued even when other parts are degraded. Losing a customer's message is the one unrecoverable failure.
AI degrades first, deliberately
If the assistant is unavailable, the cases, history and knowledge are all still there. AI is a layer over the record, not a dependency of it.
Export is always available
Your cases, conversations and knowledge are exportable as a matter of course, throughout the term and during any wind-down.
Trust Centre
The rest of this area.
Security, customer data, AI permissions, audit and retention — stated plainly.
Security
Encryption, isolation, production access, credential handling.
Your customers' data
What is held about the people who contact you, and for how long.
AI permissions
Never broader access than the person or process using it.
Audit trail
Who did what, including what the automations did.
Retention
How long conversations and cases are kept.
Take better care of every customer.
Give your team the context, knowledge and AI they need to resolve problems properly — and know who needs attention before they ask.
Keep the mailbox you already use · The AI is never metered · [email protected]