Small business
Better customer service without building a support department.
Between about five and fifty people, customer questions arrive in a shared mailbox that three people half-watch. It works until it does not, and the moment it stops working is usually invisible.
“Everything comes into one inbox and we mostly cope, but things do slip. Last month a customer chased us three times before anyone realised nobody had picked it up.”
The shared mailbox problem, solved
Everybody can see it and nobody owns it. One named owner per conversation removes the single most common way a small company loses a customer request.
Context without a CRM project
Who this customer is, what they bought and what they asked last time — assembled from whatever you already have, including a spreadsheet.
Promises kept
"I'll come back to you Thursday" is the most common thing said in small-company support and the most commonly forgotten. Tracked like any other obligation.
Nobody needs training
If a team of five has to be taught to use a helpdesk, they will go back to the mailbox within a fortnight. This has to be obvious on day one.
Start here
The three parts this audience reaches for first.
By trade
Closer to your own business.
Each of these lists the responsibilities a company in that trade actually has to place.
Other audiences
Not quite you?
Small business
Better customer service without building a support department.
SaaS
Connect product issues, customers and recurring problems.
Professional services
Give every client a consistent service experience.
E-commerce
Resolve order, payment and customer questions with full context.
Agencies
Keep every client request visible and owned.
Multi-location
One customer experience across every location.
Take better care of every customer.
Give your team the context, knowledge and AI they need to resolve problems properly — and know who needs attention before they ask.
Keep the mailbox you already use · The AI is never metered · [email protected]