E-commerce
Resolve order, payment and customer questions with full context.
Almost every message is about one specific order or payment, and almost every reply currently starts by asking for a reference number the customer does not have to hand.
“Half our support time goes on looking up orders and payments in three different systems before we can even start answering.”
The order is already on the screen
Matched from the email address or the reference in the message. Asking a customer for their order number is asking them to do your lookup.
"Was this actually paid?"
Answered from the finance system rather than from a guess. Payment status is the single most-asked question in e-commerce support.
Peak survives
Volume multiplies in the weeks that matter most. Verified knowledge and safe automatic answers for routine questions are what make that survivable with the same team.
Delivery problems group themselves
Fourteen customers with the same courier failure is one incident with one message, not fourteen separate investigations.
Start here
The three parts this audience reaches for first.
By trade
Closer to your own business.
Each of these lists the responsibilities a company in that trade actually has to place.
Other audiences
Not quite you?
Small business
Better customer service without building a support department.
SaaS
Connect product issues, customers and recurring problems.
Professional services
Give every client a consistent service experience.
E-commerce
Resolve order, payment and customer questions with full context.
Agencies
Keep every client request visible and owned.
Multi-location
One customer experience across every location.
Take better care of every customer.
Give your team the context, knowledge and AI they need to resolve problems properly — and know who needs attention before they ask.
Keep the mailbox you already use · The AI is never metered · [email protected]