Skip to content
Resolivo
← Integrations

Communication

One message. Three systems. No copies.

Where you run our shared communications platform, it owns the message and Resolivo owns what the message means in service terms. The same email is a message there, a relationship interaction in your customer record, and a case communication here — without three copies of it existing.

Start helping customers

What connects

A reference connection: Resolivo attaches service meaning to conversations the communications layer owns, rather than importing them.

What crosses the boundary

  • Received: conversation and message references, with content rendered on demand.
  • Received: delivery state, so a failed send is visible on the case.
  • Sent: case and resolution references, so the conversation shows its service context.
  • Never stored here: a duplicate copy of the message body.

What this lets you do

  • Avoid three independent copies of the same customer conversation.
  • See delivery failures on the case rather than discovering them days later.
  • Move between the conversation and the case without losing context.
  • Keep one retention decision for a message rather than several conflicting ones.

Setting it up

  1. 1Link the two workspaces, which must both be yours.
  2. 2Map the mailboxes and channels that are service-related.
  3. 3Choose which conversation types create cases automatically.
  4. 4Review the first week before widening scope.

Permissions

Scoped to the mailboxes and channels you designate as service-related. Conversations outside that scope are not visible to Resolivo at all.

What you can ask once this is connected

  • “Did our last reply actually reach them?”
  • “Show every conversation attached to this case.”
  • “Which messages are service-related but have no case?”

Where it stops

This is the architectural boundary the whole product depends on: Resolivo does not own messages and will not become a second store of them. If the communications layer is unavailable, existing cases remain fully usable but message content is not rendered.

Communication

Others in this category.

GmailThe shared mailbox your customers already write to.OutlookThe same connection for a Microsoft estate.SlackAlerts and approvals where the team already is.Microsoft TeamsThe same alerts and approvals, in a Microsoft estate.

Take better care of every customer.

Give your team the context, knowledge and AI they need to resolve problems properly — and know who needs attention before they ask.

Start helping customers Connect my inbox

Keep the mailbox you already use · The AI is never metered · [email protected]