Website & product
Asked 37 times. Now answered everywhere.
Support finds the gap; the content system produces the answer; the website publishes it; the next customer never has to ask. That loop is the reason this connection exists.
What connects
A connection that hands a knowledge gap over as a content brief and brings the approved result back as verified knowledge.
What crosses the boundary
- Sent: the gap, how often it was asked, and the real customer wording.
- Received: the approved article, with its owner and version.
- Received: change notifications, so a revised article is re-verified here.
- Sent: usage — how often the article actually resolved a case.
What this lets you do
- Turn "37 customers asked this" into a content task with the evidence attached.
- Bring the approved answer back as verified knowledge the assistant may use.
- Publish it to the help centre and stop the question recurring.
- Show content owners which articles are actually resolving cases.
Setting it up
- 1Link the two workspaces.
- 2Map knowledge categories to content areas.
- 3Choose who approves an article before it becomes usable here.
- 4Run one gap through the full loop before relying on it.
Permissions
Scoped to knowledge content. No customer data leaves Resolivo with a content brief beyond anonymised question wording and counts.
What you can ask once this is connected
- “Which gaps should we write about first?”
- “Has the new article reduced contact on this topic?”
- “Which articles need re-verifying after that change?”
Where it stops
Resolivo identifies what is missing and measures whether the answer worked. It does not write the content, and an article does not become usable by the assistant until a person has approved it.
Take better care of every customer.
Give your team the context, knowledge and AI they need to resolve problems properly — and know who needs attention before they ask.
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